Client Support - Communication Strategist – Level 1

The Client Support & Communication Strategist will spend most of their day responding to client questions via email and our support ticket system. This will include analyzing how their ads are performing, coming up with smart, creative ways to frame analytical data so that "non-numbers" type people can understand it, and working with our small team in meetings to strategize and plan.

Responsibilities

  • Building and maintaining awesome relationships with clients through written communication
  • Daily Administrative/Data entry tasks
  • Communicating complex concepts, simply and creatively
  • Organizing data to find solutions
  • Analytical decision making and problem solving

Required Skills

  • 1+ years of WordPress or equivalent blogging experience
  • Strong written communication skills
  • Understanding of people - what makes them tick, picking up what they mean even if it's different than what they said, etc
  • Data comparison/analysis
  • Understanding of SEO
  • Must successfully complete appropriate FireSeeds Selection Process
  • Commitment to client’s Mission Statement

How To Apply

Interested candidates should submit a resume and cover letter with salary requirements to hr@cafemedia.com. The subject line of your email should read "Client Support - Communication Strategist – Level 1". We regret that we are unable to respond to each resume. Only those individuals selected for interviews will be contacted. CafeMedia is an equal opportunity employer.